Shipping policy
Order Preparation
Movaloom generally prepares orders within 1–3 business days after payment has been successfully verified. Processing takes place separately from carrier transportation and excludes weekends and public holidays. Additional checks may occasionally be necessary for order accuracy or product availability.
Available Shipping Charges
Standard Shipping costs $5.99 for qualifying destinations when the order does not meet the free-shipping threshold. The estimated Standard Shipping transit period is 15–20 days after dispatch.
Express Shipping costs $15.99 where available. Express transit times depend on the destination and the service offered at checkout; no fixed arrival period is guaranteed by this policy.
Free Standard Shipping
A merchandise subtotal of $39.99 or more before taxes qualifies for free Standard Shipping. Taxes and shipping charges do not count toward the threshold. Express Shipping remains subject to its applicable charge even when an order qualifies for free Standard Shipping.
Automotive Product Shipping Considerations
Some automotive products, including items containing batteries, liquids, adhesives, or other regulated components, may be subject to carrier or destination restrictions. If an item cannot be shipped to the selected location, we may contact the customer about the available options or cancel the affected item and issue the appropriate refund.
Tracking Your Parcel
Where tracking is available, shipment information will be provided after dispatch. Carrier tracking records may not update immediately. Customers should allow for normal carrier processing before interpreting a delayed tracking update as a lost parcel.
Delivery Estimates and Unexpected Delays
Transportation estimates may be affected by customs clearance, weather, carrier operations, seasonal demand, or other circumstances outside normal scheduling. Delivery estimates are not guaranteed dates and do not remove any legal rights relating to delayed or failed delivery.
Destination Details and Import Charges
Customers should enter complete and accurate delivery information during checkout. Address corrections may be requested before dispatch, but changes cannot always be made once a parcel has entered the delivery network. Any applicable import duties, taxes, or other destination-related charges will be handled and disclosed in accordance with applicable law and the purchasing information provided at checkout.
Delivery Assistance
If a shipment appears lost, is significantly delayed, or arrives with an issue, contact our team with the order number and available tracking information. We will review the circumstances and provide appropriate assistance.
Email: service@movaloom.com