Refund policy

Returns After Delivery

Movaloom accepts requests for eligible change-of-mind returns within 14 days after the customer receives the order. This return period does not replace any longer or additional rights provided by applicable consumer law.

Assessing the Condition of Returned Goods

For a change-of-mind return, products should generally be complete, unused beyond reasonable inspection, and returned with their included parts and accessories. Original packaging should be retained where reasonably possible, particularly for electronic accessories and products containing multiple components. Any lawful deduction for diminished value will depend on the condition of the returned item and applicable consumer rights.

Compatibility and Purchasing Decisions

Customers should review vehicle compatibility, dimensions, connection types, voltage requirements, and other available specifications before ordering. If a correctly described item is unsuitable for a customer's vehicle or preferences, the request will normally be treated as a change-of-mind return. If compatibility was materially misrepresented in the product description, the customer's statutory remedies remain available.

Faults, Damage, and Incorrect Deliveries

If an item arrives defective, damaged, incomplete, or different from what was ordered, contact service@movaloom.com with your order number and a description of the issue. Photographs may assist our review where reasonably necessary. Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction, or refund.

Requesting Return Instructions

Before sending a product back, email our support team to obtain the applicable return instructions and destination. Please do not return products to an unconfirmed address. When sending a parcel, retain proof of postage or tracking information where available.

Shipping Costs for Returns

For eligible change-of-mind returns, customers generally bear the direct cost of return shipping where this responsibility has been properly disclosed and is permitted by law. Movaloom will cover reasonable return shipping costs when required because of defective, incorrect, or materially misdescribed goods. Any refund of original delivery charges will be determined according to applicable law and the reason for return.

Refund Timing and Method

Approved refunds are made to the original payment method. For applicable statutory cancellations, refunds will be processed within the legally required period, generally no later than 14 days after we receive the returned goods or acceptable evidence that they have been sent back, where the law permits withholding until that point. Other refunds will be processed without unreasonable delay. The payment provider may take additional time to make the funds available.

Return Exceptions and Charges

Any return exception will be applied only where permitted by law and relevant to the particular product. Movaloom does not impose a routine 30% restocking fee or any other standard percentage-based restocking charge on eligible returns. Nothing in this policy limits mandatory consumer rights.
Return contact: service@movaloom.com