We, at Movaloom, give utmost importance to customer satisfaction. To facilitate our clients, we have secure shipping and returns policy to ensure that you get greater value with each purchase.
Movaloom takes pride in offering standard free shipping on all orders placed within the lower 48 states of the United States. We will make sure to expedite the shipping process by dispatching packages within one to two business days. However, the free shipping offer excludes Alaska and Hawaii, P.O. Box or APO/FPO/DPO and International orders.
To ensure that you get your items on time and without any hassle, we use ground shipping as our standard shipping method. We dispatch all orders via FedEx, UPS and USPS on our own discretion. Unfortunately, we do not provide the option to choose your carrier of choice currently.
When you purchase from us:
- We will ship most of the orders within 1-2 business days.
- For expedited shipping, please contact our support team.
- The charges of Expedited shipping options are based on item size, weight and the delivery destination. Multiple item rates will be calculated separately.
- Expedited shipping option is not available for orders shipped toO. boxes or APO/FPO/DPO addresses.
To facilitate our vast clientele, we have an effective return policy that is flexible to ensure the well-being of both parties. Therefore, a 30-Money Back Guarantee is offered on every rug you purchase from us.
Please note that the Money Back Guarantee policy is not applicable for customized rugs and products purchased through our Clearance Outlet. Also, note that if you are looking to return a rug within 30 days for a full refund, make sure that the rug pads are not opened.
If you for any reason are still unhappy with your purchase, you may return it for a full refund.
We will determine the product which you want to return and provide you with a Return Authorization Number (RA#). You will be required to arrange for return shipping to our warehouse from the insured carrier of your choice.
Please note: You are responsible for the shipping charges.
Shipping costs are non-refundable